What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Staff was professional and answered all my questions and the hearing exam was indepth and the knowledge shared was exceptional...I feel confident that the hearing aids I receive will be properly programmed just for right for my hearing needs...to the staff I truly thank you I learned an awful lot...

Craig Simons, on Google

I had a regular check up yesterday and they found that my hearing aids needed to be sent in for repairs and was assured that Willoughby Hearing will work with the VA to get this accomplished. Nice people and very professional service

Max Schumacher, on Google

Had another great appointment at Willoughby Hearing! It is well worth the one hour drive for me to go to their office in Eugene. They are very knowledgeable and have latest technological stuff as well as being so helpful with tips on how to get the best results with my...

Barbara Sanders, on Google

Really can't say enough good things about my experience... They are knowledgeable, experienced, thorough, caring, friendly, reliable, trustworthy. From initial consultation and testing to advice on selection of device to handling insurance to custom ear molds to fitting to followup sessions ..all far exceeded expectations. These are the people you...

Steve Miller, on Google

I putting off hearing aids for sometime but with the encouragement of friends and family I finally took steps to accomplishing the goal of being able to hear better. Choosing Willoughbys was the best choice for audiologists. They made the process comfortable and they are so encouraging. Everyone that works...

Retta Harvey, on Google

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