What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have always received great service from Willoughby Hearing.

Michael Burns, on Google

Walter was very professional and explained exactly how every aspect of hearing can effect your heath and surroundings.

gregg sustaire, on Google

Walt was great! He gave clear guidance and understanding during the testing process & evaluating the results. I appreciate his expertise, demeanor & humor & assist making a life changing decision to accept hearing devices.

Linda Dievendorf, on Google

FANTASTIC customer service. Highly recommend. Always look for the credentials CCC-A after the name of a hearing professional [or CCC-A, PhD] to know you are getting a highly qualified professional - as I did today!

Jen J, on Google

Georgina Tommy, on Google

Thorough and kind. Very happy Have used them for 2 family members so far. Highly recommend

Don Jorgensen, on Google

Walt is Great

Gary Jenkins, on Google

We have always been treated well and given the best service. Walt is the nicest guy and Jules so very kind as well.

Ned Christensen, on Google

I have been with this Willoughby Hearing for 6 years now and I have been so happy with the service they have provided. It has been great experience for me, the staff is so outgoing. Thank you!

Timotheos Veach, on Google

Very knowledgeable, staff, and the best customer experience I’ve ever experienced with any business I’ve ever been to. Thank you Walt, Tonya, and Jules. You guys are the best.

Ron Boss, on Google

Thomas Henk, on Google

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