What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I could not have asked for more professionally Good service I received. Having had a daughter that became stone deaf in High School I know about this topic, Hearing. I highly recommend Willoughby Hearing highly.

Walter Hlebechuk, on Google

You all are super nice and do a great job! Walter and the lady from the VA was super great and you can tell they know there stuff!! Thank you so very much for everything 🤗. Tanya the PSC is always bend over backwards nice “ thank you “ awesome...

Ken Latimer, on Google

Tonya was excellent at setting up and confirming the appointment with my insurance. She also checked me in efficiently and answered all my questions. Walt was friendly and knowledgeable. He’s been an audiologist for 40 years and it shows. He was thorough and very clear re: the results of my...

GAY WAYMAN, on Google

Willoughbey Hearing was my third experience of a hearing test, and definitely the best experience by far. I am now fitted with hi -tech low impact hearing aids, I hear so much better! The staff are wonderful, clean safe environment, highly recommend if you have hearing needs. They are very...

Christine Frazer, on Google

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