What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Always friendly and efficient. I always feel well taken care of.

Jane Guerber, on Google

They are just great. Answer any of my questions and give me updates. Very happy that I chose them.thanks 😊

Joyce Busse, on Google

This was my first time here and was really pleased with the friendliness, professionalism and expertise of the service I received. They are so through in explaining everything. I can't wait to continue my hearing experience with them. Thank you!

James Berry, on Google

I popped in to have my hearing aids looked at, one is broken. They got me right in even though I showed up unannounced. My hearing aid was fixed at a reasonable price. And my experience the customer service is as good as it gets! I will be using them...

Russell Moore, on Google

Except for waiting 25 minutes, all was great. Walt was helpful as always. He updated my hearing aid and cleaned out extra wax. I'm hearing a little better. I asm happy with my hearing aid and Willoughby service.

Barb Prentice, on Google

Schedule Your Free Hearing Screening

Schedule Now