What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Went in to pick up my hearing aids that had been sent in for repair/replacement. Both were replaced. I had excellent service. My new hearing aids work well and all my questions were answered. The staff went above and beyond to help me. They were also extremely friendly and kind...

Karen Abbott, on Google

I had a very good experience at Willoughby hearing. They seem very thorough and professional. I would recommend this to anybody who needs hearing help.

Martin Claussen, on Google

Evryone there is Amazing ! Right from the moment you walk in you greeted by the the receptionist who is friendly and kind she has the most positive and upbeat personalty with a contagious smile ! The hearing specialist was informative, caring and really cares about his patients . I'm...

Day-Ja Owen, on Google

Willoughbey Hearing was my third experience of a hearing test, and definitely the best experience by far. I am now fitted with hi -tech low impact hearing aids, I hear so much better! The staff are wonderful, clean safe environment, highly recommend if you have hearing needs. They are very...

Christine Frazer, on Google

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