What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

I always feel like I am being heard. Both Tanya & Walt listen and help whenever I ask for something or have a problem. Although I have been informed of the vastly improved new technology, they do not push when I am not ready to upgrade. They are just there...

Teresa OBrien, on Google

I am very pleased with Walt on my hearing loss and fitting of my hearing aids. he is very knowledgeable and thurow.Tonya the receptionist is very helpful and personable. They answered all my questions & concerns. Thank you

Daniel Bachelder, on Google

The experience at the office is as should be, I’m just not happy with the product. I have had to have them repaired a couple times and it’s not cheap. They’re the in-ear canal style made by Starkey. I’m presently in Alaska and won’t be back until late October and...

[email protected] yada, on Google

This office is really good. I was very hesitant to begin using hearing aids, and they did not pressure me at all. They are genuinely interested in improving your hearing, and not simply in making a sale. The follow-up is quite good. It's been a year and a half since...

Sarah Moulton, on Google

I have been very pleased with Walt as he has worked with me in all aspects of my haring loss and fitting of my hearing aids. Tonya the receptionist is very helpful and personable when you walk in the door and when you leave. They answer all my questions &...

Becky Schmitt, on Google

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