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"comment": "Thank you, Scott! We're glad to hear you found our place wonderful for hearing improvement. Your feedback means a lot to us!",
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"comment": "Thank you, Bill, for taking the time to leave a review. We appreciate your support!",
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"comment": "Thank you, Eric! We're so glad to hear that our team, especially Heather and Tanya, made a positive impact on your experience. Your recommendation means a lot to us!",
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"comment": "I cannot recommend these people enough. I have severe hearing loss and the work they did with me has completely changed my living experience. Heather and Tanya are the best for sure.",
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"comment": "Thank you, Judy! We're grateful for your kind words and are so glad to hear that you feel this way about our expertise and service. Your recommendation means a lot to us!",
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"comment": "I understand your frustration with the A.I. phone answering system, Kelly, and I apologize for the inconvenience it has caused you. Your feedback is valuable, and we're always looking for ways to improve our customer experience. If you would like to discuss this further, please feel free to reach out via text or call our direct line (541) 345-9748.",
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"comment": "Thank you, Luisamaria! We're glad to hear you found our staff friendly and helpful. Your recommendation means a lot to us!",
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"comment": "Thank you, Curt! We're grateful for your kind words about our friendly and knowledgeable staff. It's wonderful to hear that you had a positive experience, and we appreciate your recommendation!",
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"comment": "Thank you, Maxx, for your wonderful feedback! We're glad to hear that you had a positive experience with our team and found the information helpful. Your recommendation means a lot to us!",
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"comment": "Thank you, John! We're so glad you had a great experience with our hearing tests and adjustments. Your kind words mean a lot to us!",
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"comment": "Thank you, Timotheos, for your kind words and for being with us for 6 years; we're glad to hear you've had such a positive experience, and we'll be sure to pass along your appreciation to Tanya.",
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"comment": "Thank you for your 5-Star review, Jan - Retta Harvey! We appreciate you :)",
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"comment": "Thank you for your 5-Star review, Steve Miller! That is very kind of you. We're glad to be of good service!\n",
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"comment": "Thank you for your 5-Star review, Sharon Lewis! We're so glad to help!",
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"comment": "Thank you for your review, Gerry Bedore Jr PhD!",
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"comment": "Thank you for your review, Jennifer Boyet! Happy to serve you :)",
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"comment": "Thank you, Flo! ",
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"comment": "Thank you for your 5-star review! It is a pleasure to serve you.",
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"comment": "I am a disabled veteran and was so lucky the VA sent me to Willoughby hearing. This small office and staff are just incredible. Tanya you rock!",
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"reviewReply": {
"comment": "Thank you for your 5-Star review, Hazel Jones!",
"updateTime": "2023-05-31T15:58:37.259032Z"
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"displayName": "Mark Short"
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"comment": "Thank you so much for your review, Mark! It was very nice meeting you and happy to be of service in the future as needed.",
"updateTime": "2023-05-09T16:12:07.904232Z"
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"comment": "Friendly and professional. Very attentive and cordial. Would highly recommend \ud83d\udc4c\ud83c\udffd \ud83d\udc4d\ud83c\udffc",
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"displayName": "Peter Patricelli"
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"comment": "Thank you for your 5-Star review, Peter Patricelli and for thoughtful feedback! We're so glad to be of good service to you!",
"updateTime": "2023-05-08T17:26:48.992245Z"
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"comment": "I scheduled the initial appointment out of desperation when I lost one of my hearing aids just before a planned european vacation thinking getting a replacement would be easy. All of the \"easy\" mass commercial outlets (Costco) were booked out months in advance.\nAll I needed was a simple audiogram....I thought.\nWhat I got was an incredibly complete and sensitive complete evaluation, a time-be-damned committment to complete exploration of the state-of-the-art in scientific\/electronic hearing assistence, soecifically customized to my needs, and presented with a 30 day trial of a much more sophisticated pair of hearing aids to tske on my vacation.\n\nIt took 2 hours more than what was scheduled as \"complimentary hearing evaluation\" and my attempts at releasing Walt at the end of his long day were brushed off as he insisted on completing the specific tasks and satisfying my needs for the vacation.....and beyond.\n\nI don't know yet where this will all end up, but I am confident that my decision will be based upon the most complete evaluation and tour of the present state-of-the-art technology. AND, I left with a great trial pair of aids to use and \"save\" the experience of my european vacation.\n\nI can't say enough.",
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"displayName": "Peggy Gordon"
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"comment": "Thank you very much for your thoughtful review! Our team strives for the best for our patients and we're so happy to be of service. :)",
"updateTime": "2023-05-01T16:28:48.571153Z"
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"comment": "Prior to going to Willabough Hearing Id been to three other hearing 'specialists' locally which I left in total dismay. None of them were as thoural as Walt was. Walt explained the process from beginning to end\nwhether it was the hearing test itself, making my ear molds, going over the results, explaining my hearing deficit, options of manufactures, insurance coverage\/or not, he took the time for it all. No pressure to sell yet willing to accommodate. As a team, Walt, Jules & Tanya are in the same book & on the same page with that thing most difficult to find anymore called good ol' customer service. Communication is at the forefront. I HIGHLY recommend them. I give them\n\ud83e\uddb4\ud83e\uddb4\ud83e\uddb4\ud83e\uddb4\ud83e\uddb4\/\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f & would give them more if the option was available. I will forever be grateful to of found them.",
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"displayName": "Ken Rodgers"
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"comment": "Thank you for your 5-Star review, Ken! Glad to help!",
"updateTime": "2023-04-26T20:48:40.385930Z"
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"comment": "So happy we could be of good service!",
"updateTime": "2023-04-12T15:35:08.762236Z"
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"displayName": "Deborah Clark"
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"comment": "Thank you for your review, Debbie! We're happy to be of service to you :)",
"updateTime": "2023-04-07T23:50:41.234769Z"
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"displayName": "Charles Morris"
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"comment": "Thank you very much, Mr. Morris! ",
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"comment": "I just had my quarterly visit and was extremely happy with the service. Everybody I dealt with was attentive, personable, and professional.",
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"comment": "Thank you so much, Bob, that's very kind. :) Always happy to be of service!",
"updateTime": "2023-03-22T20:15:27.211447Z"
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"comment": "Great staff and excellent service!!!",
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"comment": "Thank you for your 5-Star review, Geoff Colvin!",
"updateTime": "2023-03-22T13:23:03.253413Z"
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"comment": "Very satisfied",
"createTime": "2023-03-22T02:12:33.264247Z",
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"displayName": "Marlene Drescher"
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"reviewReply": {
"comment": "Thank you for your 5-star review!",
"updateTime": "2025-10-02T17:48:54.762682Z"
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"comment": "Walt is trying very hard to get me the right set of hearing aids and make sure I know how to adjust them. I\u2019m very thankful that he is working so hard to get something that works best for me.",
"createTime": "2023-03-10T15:25:48.566480Z",
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"displayName": "Rachel Foster"
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"comment": "Thank you for your 5-Star review and kind words, Rachel Foster! We're so happy to be of service to you!",
"updateTime": "2023-03-07T22:21:22.027002Z"
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"comment": "We love Willoughby Hearing! The staff are very friendly, knowledgeable, and they go out of their way to be helpful. The small well kept and well equipped office gives way to an open and friendly environment, they treat you as valued friends. We have always been pleased with their service!! We highly recommend them!\nRachel and Dennis Foster",
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"displayName": "Stephen Wilkus"
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"reviewReply": {
"comment": "Thank you for your review, Stephen Wilkus! We're very glad to be of service. :)",
"updateTime": "2023-02-17T21:59:10.664514Z"
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"comment": "Walt Stemler took 2 hours with me in my first appointment and was very patient with my questions. He repaired my broken aide and updated the aides and reconnected them to my newly updated smartphone\u2019s \u201ctrive\u201d app. (Updated app didn\u2019t synch with unupdated aides.)\n\nThe office was not able to install new rechargeable batteries and did not have a pair of biCros aides to loan while sending them to the factory, but he will get some quickly and arrange for fresher batteries with longer charge times.\n\nI enjoyed the staff, their puns as well as having confidence in their skills and expertise.",
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"displayName": "Julie Rowinski"
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"reviewReply": {
"comment": "Thank you for your 5-Star review, Julie Rowinski! We're happy to be of good service. :)",
"updateTime": "2023-02-17T22:58:26.234346Z"
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"displayName": "Kreg Brandon"
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"comment": "Thank you for your 5-Star review, Kreg Brandon! Always happy to be of service :)",
"updateTime": "2023-02-10T18:11:58.751854Z"
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"comment": "Very friendly and helpful",
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"comment": "Thank you for your 5-Star review, Lila McCay! We appreciate you, too!",
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"comment": "Thank you for your 5-star review, Barbara! We appreciate you :)",
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"comment": "Had another great appointment at Willoughby Hearing! It is well worth the one hour drive for me to go to their office in Eugene. They are very knowledgeable and have latest technological stuff as well as being so helpful with tips on how to get the best results with my hearing aids. Did I mention they are really nice people! 10\/5\/23 Another 5 star visit with Walt, Tanya, and Jules!",
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"comment": "Walt is very good at what he does. Makes my Dad feel at ease. Cleaned Dad's ears and I could watch the insides of my Dad's ear while Walt carefully and meticulously cleaned out the wax. Thanks Walt.\nTanya is very friendly and listens to my Dad's war stories.",
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"comment": "I love the whole experience. I was not left out on the best interest of my health or what to expect.\nEveryone was so nice.\nI saw Walt Stemler, last Friday, 19th and would like to say his professionalism was superb and he was very knowledgeable about the workings of all areas of ears and it gave me comfort to move forward now with Walt.\nI am looking forward to working with him soon and get my hearing problem resolve for a better future.",
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"comment": "Thank you, Fritz, for your kind words! It's wonderful to hear that our staff makes you feel valued and informed. We appreciate your loyalty and look forward to continuing to serve you.",
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"comment": "Tanya was wonderful. She addressed all of my concerns and offered some \"do at home' tips to improve the quality of my device. She knows what to do, and when she needs advice, she knows how to utilize resources. 5 Stars for Tanya !",
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"comment": "Thank you for your 5-star review!",
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"comment": "Thorough exams. Professional advice. Matched me with quality devices that fit my budget with no interest on payments for a year. Will buy there again.",
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"comment": "Thank you for your 5-star review!",
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"comment": "I have seen Tanya at Willoughby Hearing recently and I can't say how much I appreciate her patience and skillfulness in customizing my hearing aids.\nI am a challenging client because I have hearing distortions as well as hearing loss. In the past I've had to turn down my hearing aids in order to tolerate noises in certain environments.\nToday, thanks to Tanya and her skills with navigating the many aspects of hearing loss and distortions, I can understand what people are saying and easily manage many tasks without having to change settings to make various sounds tolerable.\nThank you so much!",
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"comment": "Thank you for your 5-star review! We are so glad to hear that.",
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"comment": "from my call to make an appointment with Jules; to Walt's expetise in checking ears + testing + analysis + offer for new set of hearing aids; to Tanya's check about insurance benefits... EVERYTHING WENT WELL - THANK YOU... can't imagine getting this service attention anywhere else..",
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"comment": "Thank you for your 5-star review! We hope to continue serving your hearing needs for many more years to come. :)",
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"comment": "I highly recommended Willoughby Hearing for your hearing aids. The staff is very attentive, and their customer service is excellent. Walt is the audiologist you would want to have for your hearing aid needs. He is very professional and knows his craft and will take care of you. I have been going to Willoughby Hearing for many years. One friend asked me for recommendations for a hearing aids for a friend once I volunteered that I wore hearing aids. I recommended Willoughby Hearing and the information was relayed to her. Later on she said her friend could not been happier after going to Willoughby Hearing. Give Willoughby a chance, you will not regret it.\n\nUpdate Oct 2022\n\nhave been a client of Willoughby Hearing for five years now. I was impressed how Walt conducted my hearing exams and his knowledge of the hearing aids that would address my hearing loss. He explained the cause of my hearing loss in easy-to-understand terms why some hearing aids would be good for my situation. I was always at ease when he cleaned out my earwax and adjusting the hearing aids and installing firmware updates as needed. I have been so satisfied with my experience at Willoughby Hearing, that when my spouse wanted to have her hearing checked out, it was a no brainer to go to Willoughby Hearing and have Walt do the exam. She was also impressed with Walt\u2019s knowledge and his mastery of his craft. During her exam, Tanya was able to address a warranty issue on my hearing aids and was able to fix the problem in a quick manner and install a massive firmware update on my hearing aids. I was impressed with Tanya in assisting me with my issue. Client attention and good customer service are evident here.\n\nUpdate May 2024\n\nRecently Walt passed on. Despite this event, I am still happy with the care I am receiving here. Tanya has been doing an excellent job in taking over from Walt in the practice. During my recent appointment it was apparent that Walt trained Tanya well. Willoughby is a solid choice for your hearing needs.\n\nUpdate December 2025\n\nExcellent customer service continues. Willoughby Hearing is the place to go for your hearing aids and help.",
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"comment": "I really like going to Willoughby hearing everybody is so nice friendly very helpful they give great detail answers all my questions and they do the adjustments that I asked for with no question and they are just great I recommend people going here if you have a hearing problems please contact them they do free testing and I wish people would go and get their hearing check it's very important",
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"comment": "I popped in to have my hearing aids looked at, one is broken. They got me right in even though I showed up unannounced. My hearing aid was fixed at a reasonable price. And my experience the customer service is as good as it gets! I will be using them for all my hearing aid needs for many many years to come",
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"comment": "Except for waiting 25 minutes, all was great. Walt was helpful as always. He updated my hearing aid and cleaned out extra wax. I'm hearing a little better.\nI asm happy with my hearing aid and Willoughby service.",
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"comment": "Thank you for your 5-Star review, Jane Guerber!",
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"comment": "Always friendly and efficient. I always feel well taken care of.",
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"comment": "Thank you for your review, James Berry!",
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"comment": "This was my first time here and was really pleased with the friendliness, professionalism and expertise of the service I received. They are so through in explaining everything. I can't wait to continue my hearing experience with them.\nThank you!",
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"comment": "Thank you for your 5-Star review, Michele Walter!",
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"comment": "Thank you for your review, Larry Hopkins! We are happy to help!",
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"comment": "Thank you for your review and recommendation, Walter Hlebechuk!",
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"comment": "I could not have asked for more professionally Good service I received. Having had a daughter that became stone deaf in High School I know about this topic, Hearing. I highly recommend Willoughby Hearing highly.",
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"comment": "Thank you for your 5-Star review, Les Murray!",
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"comment": "Excellent personal and professional service. I couldn\u2019t be more pleased with the care A d advice I was given.",
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"comment": "Thank you for your 5-Star review, Pamela Johnson!",
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"comment": "Thank you for your review and recommendation, Martin Claussen!",
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"comment": "Thank you for your review and recommendation, Day-Ja Owen!",
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"comment": "Evryone there is Amazing ! Right from the moment you walk in you greeted by the the receptionist who is friendly and kind she has the most positive and upbeat personalty with a contagious smile !\nThe hearing specialist was informative, caring and really cares about his patients . I'm extremely grateful for all that they do. And wouldn't recommend anyone else !",
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"comment": "Thank you for your 5-Star review, Betty Vandre!",
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"comment": "Thank you for your review, Karen Abbott!",
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"comment": "Went in to pick up my hearing aids that had been sent in for repair\/replacement. Both were replaced. I had excellent service. My new hearing aids work well and all my questions were answered. The staff went above and beyond to help me. They were also extremely friendly and kind in their service.",
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"comment": "Thank you for your review, Cat B!",
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"comment": "Thank you for your review, Linda Steger!",
"updateTime": "2021-01-26T18:54:27.107872Z"
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"comment": "They always take good care of me when I go there.",
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"comment": "Thank you for your review, Ernie Deacon!",
"updateTime": "2021-01-19T02:23:03.249083Z"
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"comment": "The service was exsqisite Tammy went out of her way to take care of my request In p professional warm manner",
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"comment": "Thank you for your review, Donna Shaw!",
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"comment": "I was treated with care. Never rushed. Very professional.",
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"comment": "Thank you for your review, Christine Frazer!",
"updateTime": "2020-12-31T16:06:50.622177Z"
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"comment": "All of my experiences at Willoughby\u2019s has been wonderful. That\u2019s where I got my hearing aids originally and I continue to be serviced with them because they do a really great job.",
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"comment": "Thank you for your review, David!",
"updateTime": "2020-12-29T16:55:02.516855Z"
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"displayName": "Lyz Snyder"
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"comment": "Thank you for your review, Lyz!",
"updateTime": "2020-12-22T15:56:55.276997Z"
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"comment": "I always have a good experience and care when I have appointments with Willoughby Hearing aid assistance. The staff is great, helpful, knowledgeable and caring. They have helped me with the technology connection to my phone twice now. I am glad to have a human connection and their knowledge of issues like this.",
"createTime": "2020-12-22T03:47:59.943245Z",
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"displayName": "Teresa OBrien"
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"reviewReply": {
"comment": "Thank you for your review and recommendation, Teresa!",
"updateTime": "2020-08-18T16:49:55.503838Z"
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"comment": "I always feel like I am being heard. Both Tanya & Walt listen and help whenever I ask for something or have a problem. Although I have been informed of the vastly improved new technology, they do not push when I am not ready to upgrade. They are just there patiently waiting for me when I feel the need to make the change.\nWith Covid going on, the appointments have been stretched out farther than normal, but Tanya accommodated us but having us come in so she could check and clean our aids so we did not have to wait until the next appointment several weeks away.\nI would recommend this Eugene office and their staff to anyone who is interested.",
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"displayName": "Daniel Bachelder"
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"reviewReply": {
"comment": "Thank you for your review, Daniel!",
"updateTime": "2020-07-14T20:34:40.285330Z"
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"comment": "I am very pleased with Walt on my hearing loss and fitting of my hearing aids. he is very knowledgeable and thurow.Tonya the receptionist is very helpful and personable. They answered all my questions & concerns. Thank you",
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"displayName": "Becky Schmitt"
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"reviewReply": {
"comment": "Thank you for the positive review Becky! We are happy to hear it has been a pleasant experience with our Eugene office!",
"updateTime": "2020-01-20T23:01:07.433701Z"
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"comment": "I have been very pleased with Walt as he has worked with me in all aspects of my haring loss and fitting of my hearing aids. Tonya the receptionist is very helpful and personable when you walk in the door and when you leave. They answer all my questions & concerns. Thank you",
"createTime": "2020-01-18T17:58:42.782796Z",
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"comment": "This office is really good. I was very hesitant to begin using hearing aids, and they did not pressure me at all. They are genuinely interested in improving your hearing, and not simply in making a sale. The follow-up is quite good. It's been a year and a half since my first visit, and the maintenance on my hearing aids is done promptly and cheerfully. Tanya at the front desk is especially helpful!",
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"comment": "Very knowledgeable people.",
"createTime": "2019-11-10T14:32:55.149923Z",
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"comment": "My wife, myself and mother-in law were blessed to come in when Robert, the Starkey Representative was in town.....we ALL 3 got new hearing aids and absolutely LOVE them! Walt has been amazing in getting us 'trained' as to the technology they incorporate -- can't believe we can hear our smart phones through our hearing aides!! We would HIGHLY RECOMMEND Willoughby Hearing!!",
"createTime": "2019-10-11T02:28:45.824280Z",
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"displayName": "Charles Ridgway"
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"reviewReply": {
"comment": "Thank you for your review, Charles. If you ever have any questions, please don't hesitate to call us at (541) 201-2087.",
"updateTime": "2019-05-15T12:25:40.312331Z"
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"comment": "What Tony has done for my husband Bill is remarkable since he has been profoundly deaf most of his life. Tony is so caring and patient. We recommend to anyone who is having problems hearing go to Tony at Willoughby hearing. You won't regret it.",
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"comment": "I am deaf in my left ear and recently tried a cros-hearing aid, which gave me a second hearing aid in my deaf ear which was supposed to amplify sound in my good ear. Tony gave me lots of time to evaluate and when I decided it was not working well, he took it back for a full refund. I have had some emergencies, including losing my hearing aid, and I was given a \"loaner\" until my new aid arrived. I am usually able top get an appointment on the same day and always receive attentive service from both Tony and Amanda. I have worn other aids and never been as satisfied as I am now.",
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"comment": "Thank you!",
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"comment": "After years of hearing aid sellers that were only interested in selling the latest invention and little help later, I was so happy to come to Willoughby and find a doctor interested in being sure that I had the hearing aids best suited for me. He changed them twice and now am really HAPPY.",
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"comment": "Thank you Linda!",
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"comment": "I have been to several places to get my hearing loss attended to over the year. Tony was the first person to really listen to me. He understood my frustration with other hearing providers. Now I have hearing aids that actually work and feel good in my ears. I highly recommend Tony McLean and Willoughby Hearing\nIn Eugene, OR. Linda Ashley",
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Hard of hearing? Definitely a wonderful place to go for hearing improvement.
Scott Howell, on GoogleI cannot recommend these people enough. I have severe hearing loss and the work they did with me has completely changed my living experience. Heather and Tanya are the best for sure.
Eric Sondrol, on GoogleThe expertise, patience, service, and kindness at Willoughby is truly exquisite. I hope I never have to go anywhere else for my hearing care. I always highly recommend Willoughby to everyone I know. You won't regret making that first appointment. Its a life changer for the better.
Judy Needham, on GoogleThey are very helpful and listen to my needs and concerns
Mike Land, on GoogleTanya is awesome. Very knowledgeable and kind.
Lala B, on GoogleLadies were very professional. I had a very good experience
Donna Cox, on GoogleVery Professional. Friendly. I would absolutely recommend this group of caring individuals.
Mike Peterson Ph.D., on GoogleUpdate: It's easy now to get their customer service rep on the phone. I just told the AI the word, "agent", and it put me right through to the helpful, real person. Hooray for Willoughby Hearing for changing that up so we can get through to a real person. Update:...
Kelly Ann, on GoogleFriendly staff, they go out of their way to help. I 100% recommend them.
Luisamaria Zuniga, on GoogleStaff are very friendly and knowledgeable and professional. Always trying to match/setup the hearing aid to your individual needs. Highly recommended this company.
Curt Saunders, on GoogleThe people at Willoughby were incredibly kind, helpful and thorough. It was an interesting and informative experience. Thankfully my hearing turned out to be good for now but if or when that changes I'll know exactly who to go to. I highly recommend them. :)
Maxx, on Google
